Doing ethical research with vulnerable users

(This post has been sitting in draft for a few months. Today I was tagged in a discussion about researching with vulnerable/distressed people and I just pressed publish. The post started out as an email I sent to the UK GDS User Research mailing list on the topic of doing user research with vulnerable people.) […]

Launching a service in Kuwait – adjusting your user research

[My blog post was originally published on the Home Office Digital blog on the 27th of November. This is an archive, with some added information such as links and specific dates.] On the 23rd of November, Monday morning, we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. […]

Recording usability tests with Screenflow

This is the first post in a series on hardware and software to carry out usability tests on a small budget, so call DIY usability testing. These posts are mainly for people in the censorship circumvention technology community 1)Open ITP Circumvention Tech Summit and those who build privacy and security software. They have certain needs […]