Doing ethical research with vulnerable users

(This post has been sitting in draft for a few months. Today I was tagged in a discussion about researching with vulnerable/distressed people and I just pressed publish. The post started out as an email I sent to the UK GDS User Research mailing list on the topic of doing user research with vulnerable people.) […]

Fixing fn button controls on your POP_OS laptop post-update 18.10

I’ve been using my XPS 13 developer machine more and more over the past few months after recently installing POP_OS (Ubuntu based with a very nice and usable Gnome 3 theme). Last week I updated to POP_OS 18.10, which brought lots of changes. One of those unexpected changes was the function (F buttons) stopped controlling […]

Slack and government

Anyone working in, or following digital services in (any) government, is probably aware of the use of Slack 1)https://www.slack.com/ as an ephemeral instant messaging service by people working in digital services. If they’re aware of that, then they’re also probably aware of the Freedom Of Information request recently submitted to the UK governments Cabinet Office, […]

City Uni talk: User-centred government links

Hi everyone! Thank very much for your time yesterday. I really enjoyed visiting City Uni again. I mentioned a lot of different websites and links. If anyone wanted to read more about those thing,  here are some links to the things I mentioned. Home Office Digital Data and Technology If you’re interested in reading more […]

Seen in India: Biometric staff tracking systems

While we were travelling around in India earlier this year, I saw lots of interesting, fascinating, curious, and worrying things. At the door of a hotel we were staying in in one city, I saw this biometric 1)Wikipedia article on Biometrics https://en.wikipedia.org/wiki/Biometrics recognition system by a company called Kanoe Systems 2)Kanoe company website http://www.kanoe.com/time-attendance who […]

Launching a service in Kuwait – adjusting your user research

[My blog post was originally published on the Home Office Digital blog on the 27th of November. This is an archive, with some added information such as links and specific dates.] On the 23rd of November, Monday morning, we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. […]