Doing ethical research with vulnerable users

(This post has been sitting in draft for a few months. Today I was tagged in a discussion about researching with vulnerable/distressed people and I just pressed publish. The post started out as an email I sent to the UK GDS User Research mailing list on the topic of doing user research with vulnerable people.) […]

City Uni talk: User-centred government links

Hi everyone! Thank very much for your time yesterday. I really enjoyed visiting City Uni again. I mentioned a lot of different websites and links. If anyone wanted to read more about those thing,  here are some links to the things I mentioned. Home Office Digital Data and Technology If you’re interested in reading more […]

Launching a service in Kuwait – adjusting your user research

[My blog post was originally published on the Home Office Digital blog on the 27th of November. This is an archive, with some added information such as links and specific dates.] On the 23rd of November, Monday morning, we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. […]