Category archives: my work
pip UX studies: response data
This is an ongoing analysis of the Python pip UX Study signups. These figures will change as new people sign-up for the studies. The purpose of this is to give the pip team some understanding of the kinds of participants that are taking part in our research. How long have you been using Python?Infogram Copy: […]
Sign-up for the pip UX Studies!
Do you use Python? pip? If so, sign-up to take part in the pip UX Studies.
Doing ethical research with vulnerable users
(This post has been sitting in draft for a few months. Today I was tagged in a discussion about researching with vulnerable/distressed people and I just pressed publish. The post started out as an email I sent to the UK GDS User Research mailing list on the topic of doing user research with vulnerable people.) […]
City Uni talk: User-centred government links
Hi everyone! Thank very much for your time yesterday. I really enjoyed visiting City Uni again. I mentioned a lot of different websites and links. If anyone wanted to read more about those thing, here are some links to the things I mentioned. Home Office Digital Data and Technology If you’re interested in reading more […]
Today’s office
Should content be hardcoded or externalised?
(I published this blogpost originally on the Home Office Digital blog. It is archived here.) Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome – for example provide their date of birth or […]
Launching a service in Kuwait – adjusting your user research
[My blog post was originally published on the Home Office Digital blog on the 27th of November. This is an archive, with some added information such as links and specific dates.] On the 23rd of November, Monday morning, we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. […]