(I published this blogpost originally on the Home Office Digital blog. It is archived here.) Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome – for example provide their date of birth or […]
Category archives: uk government – home office
Launching a service in Kuwait – adjusting your user research
[My blog post was originally published on the Home Office Digital blog on the 27th of November. This is an archive, with some added information such as links and specific dates.] On the 23rd of November, Monday morning, we successfully launched the Electronic Visa Waiver (EVW) service private beta in Kuwait to very little fanfare. […]