City Uni talk: User-centred government links

Hi everyone! Thank very much for your time yesterday. I really enjoyed visiting City Uni again. I mentioned a lot of different websites and links. If anyone wanted to read more about those thing,  here are some links to the things I mentioned. Home Office Digital Data and Technology If you’re interested in reading more […]

Should content be hardcoded or externalised?

(I published this blogpost originally on the Home Office Digital blog. It is archived here.) Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome – for example provide their date of birth or […]